MIA SYAFRINA; IGA PURI PERMATA. ANALISIS PENGARUH E-RECOVERY SERVICE QUALITY DAN CUSTOMER EXPERIENCE PADA CHATBOT TERHADAP KEPUASAN KONSUMEN E-COMMERCE SHOPEE DI KOTA BATAM. Prosiding Seminar Nasional Terapan Riset Inovatif (SENTRINOV), [S. l.], v. 9, n. 2, p. 37 - 47, 2024. Disponível em: https://proceeding.isas.or.id/index.php/sentrinov/article/view/1397. Acesso em: 3 jul. 2024.