W, F. R.; WIJAYA, T.; ANDREAS, D. ANALISIS KUALITAS LAYANAN DENGAN METODE FUZZY SERVQUAL, IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN REGRESI LINIER BERGANDA DI PASAR SWALAYAN GIANT. Prosiding Seminar Nasional Terapan Riset Inovatif (SENTRINOV), [S. l.], v. 6, n. 1, p. 1119-1126, 2020. Disponível em: https://proceeding.isas.or.id/index.php/sentrinov/article/view/576. Acesso em: 24 apr. 2024.