Mia Syafrina, Iga Puri Permata. ANALISIS PENGARUH E-RECOVERY SERVICE QUALITY DAN CUSTOMER EXPERIENCE PADA CHATBOT TERHADAP KEPUASAN KONSUMEN E-COMMERCE SHOPEE DI KOTA BATAM. SENTRINOV [Internet]. 2024Jan.12 [cited 2024Jul.3];9(2):37 - 47. Available from: https://proceeding.isas.or.id/index.php/sentrinov/article/view/1397