SISTEM EVALUASI UMPAN BALIK (EUB) PERKULIAHAN BERBASIS CHATBOT
Keywords:
eub, user experience, chatbotAbstract
Customer satisfaction as an indicator of the success of public services requires special treatment. Politeknik Negeri Ujung Pandang has implemented Feedback Evaluation (EUB) as part of efforts to improve the quality of educational services to students which is carried out at the end of each semester on the academic information system. Students as respondents encountered several obstacles because the number of questions was quite large so it required special time using devices with large layer sizes. On the other hand, students use smartphones to carry out their daily activities, especially instant messaging applications such as Telegram. To overcome the problem of filling out EUB, Telegram chatbots can be utilized by integrating EUB into Telegram. The research stages began with analyzing the needs of the EUB system data model, designing a chatbot architecture as a bridge between the EUB system and respondents, to conducting trials on several student respondents at PNUP. The chatbot-based EUB system that was built made it easier for respondents to fill in the EUB with a satisfaction level of up to 98,67%References
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Indonesian Society of Applied Science (ISAS)
